Choosing a Cancellation and Refund Policy That Suits Your Business

When providers integrate with Odycy for direct bookings, they can choose from four refund and cancellation policies or add their own. These policies are not just administrative necessities but are integral to building trust and ensuring operational efficiency.

Here is an overview of the available policies:

Generic Provider Policy

• Each provider on Odycy sets their own refund policy.
• Generally, policies offer varying degrees of flexibility:
  • Full refunds for cancellations made well in advance.
  • Partial refunds for last-minute cancellations or missed appointments.
  • Rescheduling is typically allowed with prior notice.
  • Specific terms, including timing, amount of refunds, and applicable fees, are detailed by the provider.
• Refund Processing: Refunds can take 5-10 days to reflect on your card.
• Service Restrictions: Once services are rendered, such as tests, treatments, or vaccinations, they can't be reversed or refunded.
• Review the provider’s policy directly to understand the terms for your appointment.
• Where the provider has not provided a policy, the following applies:
  • Refunds aren't available for cancellations made within 48 hours of the appointment or missed visits.
  • Booking and processing fees are non-refundable.

Flexible Policy

• 24-Hour Notice: Cancel up to 24 hours before your appointment and receive a full refund.
• Day-of Cancellation: If you cancel on the day of the appointment, you'll get 50% of your money back.
• No-Show: Did you notice the appointment? You still receive 25% back.
• No Hidden Fees: We won't hold any payment processing or booking fees back.
• Rescheduling: Shift your appointment with no fuss if you inform us 24 hours in advance.
• Refund Processing: Refunds can take 5-10 days to reflect on your card.
• Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.

Moderate Policy

• 24-Hour Notice: Get a full refund for cancellations made at least 24 hours before your appointment.
• 24-48 Hour Notice: If you cancel between 24-48 hours prior, we'll refund you 50%.
• Less than 24-Hour & No-Show: Late cancellations (less than 24 hours) and no-shows won't receive a refund.
• Fees: Booking and processing fees incurred by us are non-refundable.
• Rescheduling: Shift your appointment with no fuss if you inform us 24 hours in advance.
• Refund Processing: Refunds can take 5-10 days to reflect on your card.
• Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.

Firm Policy

• 48-Hour Notice: Cancel 48 hours before your appointment to get a full refund.
• Less than 48-Hour & No-Show: Refunds aren't available for cancellations made within 48 hours of the appointment or missed visits.
• Fees: Booking and processing fees incurred by us are non-refundable.
• Rescheduling: Shift your appointment with no fuss if you let us know 48 hours in advance.
• Refund Processing: Refunds can take 5-10 days to reflect on your card.
• Service Restrictions: Once services are rendered, like tests, treatments, or vaccinations, they can't be reversed or refunded.

Custom Provider Policy

Providers also have the option to add their custom policy as a fifth choice. This allows for tailored terms that best suit their operational needs and client expectations.